General terms and conditions
Markt 43
B-8920 Langemark

Article 1: General conditions is an e-commerce website of Munchenhof, VAT BE
0675.240.259, RPR Ghent, Ypres division. This web site offers its customers the opportunity to purchase digital
products from its web shop online.
These General Terms and Conditions ("Conditions") apply to any order
placed by a visitor to this e-commerce website ("customer"). When
placing an order via Munchenhof's webshop, the customer must
expressly accept these terms and conditions, thereby agreeing to the applicability
of these terms and conditions to the exclusion of all other terms and conditions. Additional
terms and conditions of the customer are excluded.

Article 2: Price
All prices stated are expressed in EURO, always including Belgian VAT and all other
taxes to be borne by the customer.
The indication of price refers exclusively to the articles as worded.
The prices stated are valid at the time of publication, after which they may be subject to change.
subject to change. Shipping costs do not apply as these are digital products.
digital products.

Article 3: Offers
Despite the fact that the online catalogue and the e-commerce website are compiled with the greatest
possible care, it is nevertheless possible that the offered
information is incomplete, contains material errors, or is not up-to-date. Obvious
mistakes or errors in the offer do not bind Munchenhof. Munchenhof

shall, as regards the correctness and completeness of the information offered, only be
obliged to an obligation of means. Under no circumstances shall Munchenhof be
liable for the advice it provides, for technical data provided by suppliers or manufacturers or
technical data provided or in the event of manifest material errors, misprints or
printing errors.
If the customer has specific questions about certain products, we request the customer
to contact our customer service department in advance at
The offer is always valid while stocks last and may be amended or
withdrawn by Munchenhof. Munchenhof cannot
be held liable for the unavailability of a product. If an offer has a
has a limited period of validity or is made subject to conditions, this shall be expressly stated in
the offer.

Article 4: Online purchases
How to place an order?

You choose your favourite items and place them in your shopping basket.
To complete the order, click 'View shopping basket' and go through the following
steps in the ordering and payment process:
 Enter your personal details
 Select the desired payment method (bank transfer, bank card, bank app, ...)
 Check your details one last time and finalise the order
 After completion, the order will be confirmed by e-mail and carefully processed
Munchenhof is entitled to refuse an order pursuant to a
serious fault of the customer in relation to orders involving the customer

Article 5: Delivery and execution of the agreement
Your proof of payment together with the order number of your orders shall count as an
admission ticket for participation in the event.

Article 6: Complaints or disputes
Complaints or disputes must be reported by the customer within 2 days of receiving the
order confirmation to be reported by email.
Any liability of the seller is limited to the amount actually paid
of the order and the seller cannot be liable for any damages, nor can
any other sanction be imposed on him. The seller's liability cannot
be invoked when the failure to honour its commitments is due to
cases of force majeure, such as war, riots, partial or general strike
partial or general lock-out, infectious diseases, operating accidents, fire, etc.

Article 7: Transfer of risk
The transfer of risk due to loss or damage takes place with regard to the private
consumer takes place at the time of delivery. Upon receipt of the
goods to check the purchase again. In the event of discrepancies, the customer shall immediately
contact Munchenhof at

Article 7: Transfer of risk
The transfer of risk due to loss or damage takes place with regard to the private
consumer at the time of delivery. Upon receipt of the goods the customer needs to check

the purchase again. In the event of discrepancies, the customer shall immediately
contact Munchenhof at

Article 8: Retention of title
The articles remain the exclusive
property of Munchenhof. The ordered items (order confirmation with
order number) will be dispatched only after full payment by the customer. Delivery takes place
digitally being via email.

Article 9: Right of withdrawal
As this concerns admission tickets for an event, the right of withdrawal of your purchase is
does not apply.

Article 10: Customer service
Munchenhof's customer service can be reached by post at the following address:
Markt 43, B-8920 Langemark, at the telephone number +32 (0)57 48 83 13 and by email
at Any complaints can be addressed to them.

Article 11: Privacy
The person responsible for info processing, Munchenhof, respects the
Belgian law of 8 December 1992 on the protection of privacy
in the processing of personal data.
The personal data communicated by the customer will only be used for the
execution and processing of orders, the management of the customer database and the
sending of direct marketing, in the sense that the customer database will be used by Munchenhof

used to keep customers informed of promotions and
novelties and to send the customer personalised offers.
The customer has a legal right to access and possibly correct their
personal data. Subject to proof of identity (copy of identity card), the customer may, via a
written, dated and signed request to Munchenhof to obtain free of charge the
written communication of his personal data. If necessary, the customer may also
request the correction of any data that may be incorrect, incomplete or irrelevant.
In case of use of data for direct marketing: the customer may oppose, free of charge
oppose the use of his data for direct marketing. To this end, the customer can
always contact Munchenhof via e- mail address
We treat customer data as confidential information and will not
pass on, rent or sell it to third parties. The customer is responsible for keeping his
confidentiality of his login data and the use of his password. The
customer's password is stored encrypted, Munchenhof therefore has
no access to this password.
Munchenhof keeps online anonymous visitor statistics to be able to
which pages of the website are visited and to what extent. If the customer
has any questions about this privacy statement, the customer can contact Munchenhof
via email at

Article 12: Use of cookies
During a visit to the site, 'cookies' may be placed on the hard disk
of the customer's computer. A cookie is a text file that the
server of a website in the browser of your computer or on your mobile device when you consult a website.
when you consult a website. Cookies cannot be used to
identify individuals, a cookie can only identify a machine.
More information regarding privacy & cookies, can be found in the privacy policy of

Article 13: Invalidity - non-fulfilment
If any provision of these terms and conditions is declared invalid, unlawful or null and void, this will
in no way affect the validity, legality and applicability of the other
provisions. The failure at any time by Munchenhof to
enforce any of the rights enumerated in these terms and conditions, or exercise any right
thereof shall never be construed as a waiver of such provision and shall never
never affect the validity of these rights.

Article 14: Modification of conditions

These conditions are supplemented by other conditions explicitly referred to
referred to and Munchenhof's general terms and conditions of sale. In
case of contradiction, these terms and conditions shall prevail.

Article 15: Proof
The customer accepts that electronic communications and backups may serve as evidence
serve as evidence.

Article 16: Applicable law - disputes
Only Belgian law applies to these terms and conditions. All disputes between the
customer and Munchenhof ( shall be exclusively dealt with
by the RPR Ghent, Ypres division.